• Facility and Logistics: Secure training facilities and equipment, coordinate all on-site logistics, and receive/deliver NHI course materials. 
• Participant Communication: Share session details—including location and access instructions—with all participants.
• Instructor Coordination: Work directly with the instructor to provide a participant roster, printed course completion certificates, and other necessary materials.
• Ongoing Communication with NHI: Keep NHI informed of enrollment, approvals, participant charges, marketing needs, and any session changes or cancellations.
• Course Fees: Pay required course fees. FHWA hosts do not pay for FHWA participants but may collect fees from public seat participants.

• Blackboard LMS Access: Grants access to the Host Dashboard, where hosts can manage training requests, select courses, submit payments, and access resources—including demonstration videos.
• Expert Instructors: Supplies highly qualified instructional staff who are subject matter experts in their fields.
• Course Materials: Prepares and ships all course materials to the host’s designated location for in-person trainings. 
• Participant Roster: Provides a list of registered participants who enrolled through Blackboard.
• Session Promotion: Supports digital marketing efforts to help fill minimum seat requirements, when requested and time allows.
• Hosting Resources: Offers “best practice” guidelines, a host checklist, fee details, and other planning tools—all available in the Blackboard LMS.

• To help meet NHI’s minimum class size requirements, hosts may request that public seats be opened for a course. These participants from both the public and private sectors can bring valuable diversity of experience to the session.
• Public seats are made available through NHI’s Blackboard LMS on a first-come, first-served basis.

Instructor-Led Training sessions require a fee for non-FHWA participants. However, Blackboard also offers access to hundreds of free Web-Based Trainings.

• NHI training sessions are available with no fee.
• The total maximum seats available includes both public and FHWA participants. For instance, if 30 seats are available, up to 3 can be open to FHWA employees and 27 for non-FHWA participants. Hosts are not charged for FHWA personnel who attend NHI sessions.

Direct Registrations: Hosts are responsible for any participants who register directly through them. While direct registration is allowed, NHI strongly encourages all participants to register through Blackboard.

If a participant registered directly through the host cancels—causing total enrollment to fall below NHI’s minimum requirement—the host will be responsible for any resulting additional fees.

NHI will notify the host or local coordinator if a public seat or FHWA participant registered through Blackboard cancels. The host will not be charged if a public seat participant cancels within the 15-day cancellation window.

• If the host needs to cancel a session (for reasons other than an emergency), they must contact NHI at 1-877-558-6873 or NHICustomerService@dot.gov.
• Cancellations must be made at least 15 business days before the course start date to avoid a $1,500 cancellation fee.

Note: FHWA-hosted sessions are exempt from the cancellation fee.

In the event of a cancellation, the host is responsible for notifying all registered participants and the instructor(s) and must verify that those individuals received the cancellation notice.